Terms of Service

Using PhotoSheet

Keep your account details secure and use only licences and accounts you are authorized to use. PhotoSheet software, source code, branding and site materials belong to LunarTide Software or their respective owners. You retain ownership of your own images, captions and reports.

Desktop licence

PhotoSheet Reports Pro is Windows software sold as a one-time, perpetual licence for one user, unless you purchase additional seats. Buying a licence does not transfer ownership of the software or source code. The installer EULA supplied with your edition governs desktop use; these website terms do not replace it or reduce rights from an earlier purchase. Free/demo editions retain their separate evaluation limits.

Do not unlawfully copy, redistribute, resell, reverse engineer or exploit the software, except as the applicable licence or law permits. This does not prevent permitted sharing or sale of your own reports. You are responsible for your local files and backups.

Web Pro subscriptions

Web Pro requires an account and an active subscription. The current plan is billed monthly and automatically renews until cancelled. The price, currency and any taxes are shown before payment. Stripe processes subscriptions; desktop checkout uses Stripe Managed Payments.

Cancel through Account & billing → Manage subscription, which opens the Stripe Customer Portal. Scheduled cancellation takes effect at the end of the already-paid billing period, with access continuing through that period. Cancellation stops future renewals; it does not itself refund earlier payments. Failed payments may restrict or suspend access. Separately agreed plans may have different terms.

Delivery and refunds

Desktop purchases receive digital installer access and a purchase email. Private recovery links are valid for 2 years; their expiry does not end the desktop licence. Keep your receipt and link secure.

Desktop: Digital software purchase. Sales are generally final after delivery, subject to applicable law and our refund policy. We may consider refunds case by case for duplicate or accidental purchases, or verified technical issues preventing the software from functioning substantially as described.

Web Pro: Subscription payments are generally non-refundable, except where required by law. Refund requests may be reviewed case by case, including duplicate charges or verified technical issues.

For delivery problems or a refund request, contact PhotoSheet support with your order reference and details. Applicable storefront rules and mandatory consumer rights remain unaffected.

Your reports and acceptable use

Keep your own project and report backups. PhotoSheet currently provides no cloud project storage. Browser work that has not been saved, and local files that are deleted, lost or corrupted, may be unrecoverable. Our Privacy Policy explains personal-information handling and service providers.

Use content you have permission to use. Do not use PhotoSheet unlawfully, infringe others' rights, compromise or disrupt the service, or abuse automated access or infrastructure.

Availability and changes

Web Pro may occasionally be unavailable. No uptime service level is guaranteed unless separately agreed. Software and features may change; a purchase does not guarantee every future major version or indefinite support. Material subscription price or terms changes will be communicated before they apply, as required by law. Updated terms will be dated and will not retroactively remove existing purchase rights.

Warranties and professional use

To the extent permitted by law, PhotoSheet is provided “as is” and “as available”. Review reports before relying on or distributing them. We do not guarantee completeness, accuracy, professional or legal suitability, or compliance with your industry's requirements. You remain responsible for your report contents, professional judgment and obligations.

Limits on liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential losses, including lost profits, business interruption, or loss or corruption of data and local files. For Web Pro, our aggregate liability is limited to the fees you paid for Web Pro in the 12 months before the event giving rise to the claim. Desktop and demo liability terms remain governed by their supplied EULAs.

These limits do not exclude fraud, wilful misconduct, or liability and consumer rights that cannot lawfully be excluded or limited.

Suspension and termination

We may restrict or suspend Web Pro access for nonpayment, security, abuse or technical reasons, and end access for material breaches. Ending access does not transfer ownership of your reports to us or change the desktop EULA. To stop subscription renewals, use the cancellation process above.

Governing law and contact

Ontario law and the federal laws of Canada applicable in Ontario govern these terms, subject to mandatory protections that apply where you live. For questions, billing help or support, contact PhotoSheet support.